Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Descriptra ("we," "us," or "our") governing your access to and use of the Descriptra website at descriptra.com, the web application at app.descriptra.com, and all related services, features, and content (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you must not use the Service.

2. Eligibility

You must be at least 16 years of age (or 13 where permitted by applicable law) to use the Service. By using the Service, you represent and warrant that you meet the minimum age requirement and have the legal capacity to enter into a binding agreement. If you are under the required age, you may not create an account or use the Service.

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must create an account by providing a valid email address, your name, and a password, or by authenticating via Google Sign-In. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Use a strong, unique password for your account.
• Not share your account credentials with any third party.
• Immediately notify us at [email protected] if you suspect unauthorized access to your account.

We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.3 One Account Per Person

Each individual may maintain only one account. Creating multiple accounts to circumvent usage limits, abuse free trial credits, or evade enforcement actions is prohibited and may result in termination of all associated accounts.

4. Description of the Service

Descriptra is an AI-powered product content generation platform that enables e-commerce sellers and businesses to:

• Upload product catalogs via CSV or Excel file import.
• Generate AI-powered product descriptions, titles, keywords, bullet points, meta titles, and meta descriptions.
• Generate content in up to 10 languages (English, Turkish, German, French, Spanish, Italian, Dutch, Portuguese, Arabic, Polish).
• Enrich product data using AI-powered web search.
• Organize products into catalogs.
• Create and apply custom content rulesets (brand tone, restricted words, formatting preferences).
• Review, accept, reject, or edit AI-generated content before applying it to products.
• Export product data as CSV or Excel files.
• Upload and manage product images.

5. Product Slots and Payment

5.1 Credit System

The Service operates on a pay-as-you-go "product slot" model. Each product slot allows you to activate one product for AI generation. Once activated, a product slot provides unlimited AI generations for that product for 30 days from the activation date.

5.2 Free Trial

Upon registration, each new account receives a limited number of free trial product slots. Free trial slots are subject to the same terms as purchased slots. We reserve the right to modify or discontinue the free trial at any time without notice.

5.3 Purchases

Product slots are available for purchase in predefined packages through our payment processor, Polar.sh. All prices are displayed in US Dollars (USD) and are inclusive of any applicable taxes unless otherwise stated. We reserve the right to change pricing at any time, but price changes will not affect slots already purchased.

5.4 Refunds

Product slot purchases are generally non-refundable. However, we may issue refunds at our sole discretion in the following circumstances:

• A technical error prevented you from using purchased slots.
• You were charged incorrectly (duplicate charge, wrong amount).
• You request a refund within 14 days of purchase and have not used any of the purchased slots.

To request a refund, contact us at [email protected] with your order details.

5.5 No Expiration

Purchased product slots do not expire. Unused slots remain in your account balance indefinitely. However, once a slot is used to activate a product, the 30-day generation window for that specific product begins.

6. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable law, regulation, or legal obligation.
• Infringe upon the intellectual property rights of any third party.
• Generate, store, or distribute content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.
• Generate content related to illegal products, weapons, drugs, or controlled substances.
• Upload malicious files, viruses, or code designed to disrupt or damage the Service.
• Attempt to gain unauthorized access to the Service, other user accounts, or our systems.
• Use automated tools (bots, scrapers, crawlers) to access the Service without our prior written consent.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Circumvent or attempt to circumvent rate limits, security measures, or access controls.
• Resell, sublicense, or redistribute the Service or access to the Service to third parties without our written permission.
• Use the Service in a manner that could damage, disable, overburden, or impair our servers or networks.
• Create multiple accounts to exploit free trial credits or circumvent restrictions.

We reserve the right to investigate and take appropriate action against any violation of this section, including suspension or termination of your account, removal of content, and reporting to law enforcement authorities where appropriate.

7. Intellectual Property

7.1 Your Content

You retain full ownership of all product data, images, catalog structures, and other content you upload to or create within the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive, worldwide license to use, process, and store Your Content solely for the purpose of providing the Service to you. This license terminates when you delete Your Content or your account.

7.2 AI-Generated Content

Content generated by the AI features of the Service based on Your Content is considered a derivative of Your Content. You own the AI-generated content once you accept it. We do not claim any ownership rights over AI-generated content that you have accepted.

7.3 Our Intellectual Property

The Service, including its software, design, logos, trademarks, user interface, documentation, and all related technology, is owned by Descriptra and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

7.4 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us an unrestricted, perpetual, irrevocable, non-exclusive, royalty-free license to use, implement, modify, and incorporate such feedback without any obligation to you.

8. AI-Generated Content Disclaimer

IMPORTANT: AI-generated content is provided "as is" and may contain errors, inaccuracies, or inappropriate content.

• We do not guarantee the accuracy, completeness, appropriateness, or legal compliance of any AI-generated content.
• AI-generated descriptions, titles, keywords, and meta tags are suggestions only. You are solely responsible for reviewing, editing, and approving all AI-generated content before using it commercially.
• AI-generated content may inadvertently include factual errors, misleading claims, or content that infringes third-party rights. You must verify all content before publication.
• We are not responsible for any claims, damages, or liabilities arising from your use of AI-generated content.
• SEO scores and recommendations provided by the Service are estimates based on general best practices and do not guarantee search engine rankings or performance.
• Data enrichment results sourced from web searches may be outdated, incomplete, or inaccurate. You must verify enriched data before relying on it.

9. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide reasonable advance notice when possible).
• Unscheduled maintenance or emergency repairs.
• Third-party service outages (AI providers, payment processors, CDN, database hosting).
• Force majeure events (natural disasters, cyber attacks, government actions, pandemics).

We do not provide any Service Level Agreement (SLA) or uptime guarantee. We are not liable for any damages resulting from Service unavailability.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
• IN NO EVENT SHALL DESCRIPTRA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.
• OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
• THE FOREGOING LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the greatest extent permitted by applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Descriptra, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any applicable law or regulation.
• Your Content or your use of AI-generated content.
• Your infringement of any third-party rights, including intellectual property rights.
• Any claim by a third party arising from products or services you sell using content generated by the Service.

12. Termination

12.1 Termination by You

You may terminate your account at any time by using the "Delete Account" function in your account settings. Upon deletion:

• All your personal data, products, catalogs, rulesets, and uploaded images will be permanently deleted.
• Any unused product slots in your account will be forfeited and are not refundable.
• This action is irreversible.

12.2 Termination by Us

We may suspend or terminate your account and access to the Service at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms or the Acceptable Use Policy.
• Fraudulent, abusive, or illegal activity.
• Non-payment or payment disputes.
• Extended periods of inactivity (accounts inactive for more than 24 months may be deleted after prior notification).
• Discontinuation of the Service.

12.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. Sections 7 (Intellectual Property), 8 (Disclaimer), 10 (Limitation of Liability), 11 (Indemnification), 13 (Dispute Resolution), and 14 (Governing Law) survive termination.

13. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall first be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days of written notice, either party may pursue resolution through the courts as specified in Section 14.

You agree that any legal action or proceeding must be brought individually and not as a plaintiff or class member in any purported class action, collective action, or representative proceeding. You waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Turkey, without regard to its conflict of laws provisions. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Istanbul, Turkey.

Notwithstanding the foregoing, if you are a consumer located in the European Union, you may also bring proceedings in the courts of your country of residence, and nothing in these Terms affects your statutory rights as a consumer under applicable local law.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and, for significant changes, by sending an email to the address associated with your account at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Service and delete your account.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Descriptra regarding the Service and supersede all prior or contemporaneous agreements, understandings, and communications.

16.2 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Descriptra.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

16.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, wars, terrorism, cyber attacks, government actions, pandemics, epidemics, power outages, internet or telecommunications failures, or failures of third-party service providers.

17. Contact Us

If you have any questions about these Terms, please contact us:

• Email: [email protected]
• Website: https://descriptra.com